PRIVACY POLICY

Effective Date: March 2026

Welcome to Prime Light ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.primelight.com.ua, purchase our products, or engage our full-cycle lighting services, including engineering, design, manufacturing, and installation.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, shipping address, billing address, email address, and telephone number, that you voluntarily give to us when you register with the site, request a consultation, or place an order.
Project and Service Data: Specific information required to provide our full-cycle services. This may include floor plans, architectural drawings, design preferences, and property access details necessary for the custom engineering and installation of lighting systems (from street lighting to interior desk lamps).
Financial Data: We do not process online credit card payments on our website. Any financial information collected (such as billing details necessary for issuing invoices or processing bank transfers) is handled offline or through secure direct communication when you engage our full-cycle services.
Automatically Collected Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Provide, operate, and maintain our full-cycle lighting services (consultation, engineering, design, manufacturing, and installation).
Process and manage purchases, orders, payments, and other transactions.
Communicate with you regarding your ongoing projects, order status, or delivery and installation schedules.
Respond to customer service requests and support needs.
Improve our website, product offerings, and customer experience.
Send you marketing and promotional communications (you may opt-out at any time).
Comply with legal obligations and resolve any disputes.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, shipping companies, and third-party contractors involved in the installation process.
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to the personal data we hold about you.
Request that we correct or update your personal data.
Request that we delete your personal data.
Opt-out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

6. Use of Cookies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

7. GDPR Privacy Rights (For EEA Residents)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Prime Light acts as the Data Controller of your personal information.

Legal Basis for Processing Personal Data

We will only collect and process your personal data where we have a legal basis to do so under the GDPR. Our legal bases include:

Performance of a Contract: Processing is necessary to fulfill our contract with you (e.g., designing, manufacturing, delivering, and installing lighting systems).
Consent: You have given us clear consent to process your personal data for a specific purpose (e.g., subscribing to our newsletter). You can withdraw this consent at any time.
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, securing our website) provided those interests do not outweigh your rights and freedoms.
Legal Obligation: We need to process your data to comply with the law.

Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at info@primelight.com.ua. We have one month to respond to your request.

International Data Transfers

Please note that our company is headquartered in Ukraine. If you are accessing our website or services from within the EEA, your personal information will be transferred to, stored, and processed outside the EEA. By providing your personal data, you explicitly consent to this transfer. We take all legally required steps to ensure that your data is treated securely and with a level of protection adequate to the GDPR.

8. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us here.